Terms of Service

1. Provider and scope

Sytoria (sytoria.io) is operated by Oskar Baker – Sytoria, Silberstr. 42, 30655 Hannover, Germany (“we”, “us”). These terms apply to all contracts between us and you for the use of Sytoria, for consumers and businesses alike unless a clause says otherwise. Conflicting terms of yours do not apply.

The contract language is English. We do not store the contract text for you individually; you can view, save and print these terms at any time on this page.

2. Accounts

You must be at least 18 years old. You must provide accurate information, keep your credentials secure and notify us of any misuse of your account. Each person may hold only one free account; creating accounts to collect bonus credits repeatedly is not allowed.

3. Conclusion of contract

A free usage contract is concluded when you create an account and confirm your email address. Paid plans and credit packs are purchased through the checkout of our payment provider Stripe: the overview there shows the product, the price including VAT and, for subscriptions, the billing interval. By clicking the payment button you submit a binding offer; the contract is concluded when we accept it, at the latest when the credits are added to your account.

4. The service

Sytoria gives you access to third-party generative AI models for video, images and audio. Outputs are generated automatically and vary; we do not guarantee that an output matches your expectations, is unique or is free of errors. Models may be added, changed or removed when providers change their offering; the models and prices available at the time you start a generation apply.

We aim for high availability but cannot guarantee uninterrupted access. Maintenance, provider outages or capacity limits may temporarily restrict the service.

5. Credits

Generations are paid with credits. Before you start a generation we show its price in credits. Credits are reserved when the generation starts and only charged when it succeeds; if a generation fails, the reserved credits are returned automatically.

Credits are a prepaid usage unit. They have no cash value, cannot be transferred or exchanged for money and are refunded only where required by law (for example after a withdrawal).

Credits from a subscription are granted per billing period and expire at the end of that period unless your plan includes rollover. Credits from credit packs are valid for 12 months from purchase. Bonus credits (for example for signing up or referrals) are a voluntary benefit and may expire.

6. Prices and payment

All prices for consumers include statutory VAT. Payments are processed by Stripe; the payment methods offered at checkout apply. You receive an invoice by email and can access it under Billing.

7. Subscriptions and cancellation

Subscriptions renew automatically for the billing interval you chose (monthly or yearly) until cancelled. You can cancel at any time under Billing or with the “Cancel contracts here” button (/cancel), which also works without signing in; the cancellation takes effect at the end of the current billing period and your plan stays active until then.

Consumers: after the first year, an annual plan continues for an indefinite period and can be cancelled at any time with one month’s notice; we refund any prepaid fee for the time after the end of the notice period pro rata.

Upgrades take effect immediately and are charged pro rata; downgrades take effect at the end of the current billing period. We will inform you of price changes for existing subscriptions at least six weeks in advance; they only apply if you agree, otherwise either party may cancel at the time the change would take effect.

8. Right of withdrawal

Consumers have a statutory right of withdrawal. Details and a model withdrawal form are on the Right of Withdrawal page (/legal/withdrawal).

9. Your content

You keep all rights to the prompts and files you upload (“inputs”). You grant us the non-exclusive right to store and process inputs and outputs and to transmit them to the model providers, to the extent necessary to provide the service. If you publish a creation (for example in Explore or via a share link), you also grant us the right to display it publicly on our website until you unpublish it.

As far as rights in outputs arise and are attributable to us, we transfer them to you. You may use outputs for any lawful purpose, including commercially; outputs created on the Free plan carry a watermark. The terms of the respective model provider apply in addition. AI outputs may resemble existing works or other users’ outputs; you are responsible for checking whether your intended use infringes third-party rights and for labelling AI-generated or manipulated content where the law requires it (for example deepfakes under the EU AI Act).

10. Acceptable use

You must comply with our Acceptable Use Policy and applicable law. We screen prompts automatically and may refuse generations, remove content, and suspend or terminate accounts in case of violations. If third parties assert claims against us because of content you are responsible for, you indemnify us against these claims, including reasonable legal defence costs.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of any guarantee we have given.

In cases of slight negligence we are only liable for breaches of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely), limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded. These limitations also apply in favour of our representatives and agents.

12. Term and termination

You can delete your account at any time under Settings; any subscription must be cancelled separately and remaining credits expire. We may terminate free accounts with two weeks’ notice. The right of either party to terminate for good cause remains unaffected; good cause for us exists in particular in the case of serious or repeated violations of these terms.

13. Changes to these terms

We may update these terms for future contracts. Changes to existing contracts are only made with your consent, unless they are purely editorial or required by law; we will inform you by email in good time.

14. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the law of the country of your habitual residence.

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Hannover, Germany.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Should individual provisions of these terms be invalid, the remainder of the terms remains valid.